Privacy Policy

At Sakawi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our palm oil coaching services.

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Personal details (name, email, phone number)
• Plantation information (size, location, current practices)
• Service preferences and consultation requests
• Communication records and feedback

2. How We Use Your Information

Your information is used to:

• Provide personalized coaching services
• Communicate about our services and updates
• Improve our coaching programs
• Process consultation requests
• Send relevant industry information

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With your explicit consent
• To comply with legal requirements
• With trusted service providers who assist in our operations
• To protect our rights and safety

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your information
• Opt-out of marketing communications
• Receive a copy of your data

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Consultation records are typically kept for 7 years for business and legal purposes.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +60 3 1072 25140
• Address: Unit 18-3A, Menara Landmark, Jalan Ngee Heng, 80000 Johor Bahru, Johor, Malaysia

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.