Cookie Policy

This Cookie Policy explains how Sakawi uses cookies and similar tracking technologies when you visit our website. We want to be transparent about the data we collect and how we use it to enhance your experience.

Last Updated: January 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferred language, login status, and other settings. Cookies make your browsing experience more efficient and personalized.

There are different types of cookies:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted
• First-party Cookies: Set directly by our website
• Third-party Cookies: Set by external services we use

2. How We Use Cookies

Sakawi uses cookies for several important purposes:

3. Third-Party Cookies

Our website may include content and services from third parties, which may set their own cookies. Common third-party services we use include:

• Google Analytics: Website traffic analysis and user behavior tracking
• Google Maps: Interactive maps and location services
• Facebook Pixel: Social media integration and advertising optimization
• YouTube: Video content embedding and playback
• CDN Services: Content delivery and website performance optimization
• Live Chat Services: Customer support and communication tools

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they handle your data.

4. Cookie Duration

Different cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Short-term Cookies: 1 day to 1 week (for temporary preferences)
• Medium-term Cookies: 1 month to 6 months (for user preferences)
• Long-term Cookies: 1-2 years (for analytics and marketing)

5. Managing Your Cookie Preferences

You have several options for controlling cookies:

Browser Settings

Most browsers allow you to:

• View and delete existing cookies
• Block all cookies or only third-party cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

Our Cookie Banner

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies for the full website experience
• Customize your preferences by cookie category
• Reject non-essential cookies (some features may be limited)
• Change your preferences at any time

6. Impact of Disabling Cookies

While you can browse our website with cookies disabled, some features may not work properly:

• Contact forms may not function correctly
• Your preferences won't be remembered between visits
• Some interactive features may be unavailable
• Website performance may be reduced
• You may see less relevant content

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or relevant laws. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users through our website banner or email
• Request renewed consent where required by law
• Provide clear information about what has changed

8. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

• Email: [email protected]
• Phone: +60 3 1072 25140
• Address: Unit 18-3A, Menara Landmark, Jalan Ngee Heng, 80000 Johor Bahru, Johor, Malaysia
• Business Hours: Monday - Friday, 8:00 AM - 6:00 PM (GMT+8)